Frequently Asked Questions

At The Co11ection we are dedicated to delivering you high quality service and products.

Submit a Question or Request a Custom Order

FAQ

What is the meaning behind the number 11 in The Co11ection?

When Sabrina Ross founded The Co11ection, she wanted the name to reflect her personal journey. During her mental health recovery, Sabrina frequently encountered the number 11 and discovered that it symbolizes being on the right path and purpose in life. This number became a beacon of hope for her, and now it's at the heart of The Co11ection—a brand that spreads positivity and helps others through fashion.

 What is your return policy?

At this time, The Co11ection does not accept returns. Each piece is handmade and crafted with care, so please review the sizing and measurements provided in each product description before purchasing. If you have any questions about sizing, feel free to reach out or submit a custom order request.

How often do you release new products?

As a full-time student and one-woman show, the release of new products can be unpredictable. The best way to stay updated is by signing up for our email list or following us on Instagram, where we announce new drops and special releases.

What should I know about sizing?

Since all pieces in The Co11ection are handmade, sizing can vary. To help you find the perfect fit, we include exact measurements in every product description. If you’re looking for a custom piece in your specific size, you can submit a custom order request and Sabrina will work with you to create something just for you.

How are prices determined?

Pricing is based on the time spent and materials used for each piece. Since every item is ethically handmade in-house by Sabrina, you’re investing in high-quality, timeless pieces that are made with care. We believe in the value of slow fashion and creating clothing that lasts.

Can I place a custom order?

Yes! We offer custom sizing and designs. If you’re interested in a custom piece, submit a request through our custom order form, and Sabrina will collaborate with you to bring your vision to life.

How do I stay updated on new arrivals?

To be the first to know about new product releases, special offers, and exclusive content, sign up for our newsletter. You can also follow us on Instagram for updates, behind-the-scenes content, and sneak peeks of upcoming collections.